Answers at a glance — so you can move ahead right away.

GlowKontor is a pure B2B distributor. Registration is open to businesses with a valid business registration and VAT number: drugstores, pharmacies, concept stores, online shops, salons, spas and wholesalers based in the EU or UK.

Private individuals cannot order from us.

After you submit the registration form, we check your details within 24 hours (working day). You'll be notified by email as soon as your account is activated.

Business registration or commercial register, VAT number (via EU VIES) and plausibility of your product range and business model.

Yes — the MOV is € 1.000 net per order. Each brand also has minimum purchase quantities (master pack sizes) — you'll see these on the relevant product page.

For many brands, yes. Just message your account manager — we'll coordinate it with the manufacturer.

As long as the order hasn't entered the picking run (usually a 24h window), we're happy to adjust quantities or addresses.

All prices are net and refer to the master pack. Volume discounts vary by brand — you'll see the relevant tiers on the product page.

For most brands, you can calculate retail prices at 2,2× to 2,8× of the purchase price. We actively track RRP violations.

Standard shipping with DHL (tracking + insurance). Express: FedEx and UPS, depending on the destination country. Freight forwarding from 8 master packs.

DACH 1–3 working days · EU 2–5 working days · UK 3–7 working days (incl. SCPN customs clearance).

Prepayment / SEPA transfer (2 % early-payment discount within 7 days), invoice at 14 days (from your 2nd order) or SEPA direct debit.

Yes. Intra-Community supplies with a valid VAT number are exempt from VAT. The invoice accompanies the shipment as a PDF and is also sent by email.

Every product has CPNP notification (EU) and SCPN notification (UK). CPSR and SDS are available on request.

Per brand: product images, brand logos, copy/briefings, social media templates, data sheets and INCI lists. All files under My account → Marketing assets.

Photograph everything immediately (packaging + damaged goods) and email it to your account manager. We'll arrange a replacement or credit note.

As a rule, we deliver with at least 18 months' remaining shelf life. We'll let you know in advance about shorter best-before dates.