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Shipping from Germany · CPNP & SCPN compliant
Enquiries
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Message received

Thank you — we'll get back to you within 24 hours.

Your message has arrived safely and a Confirmation of receipt by email has just been sent to you. An account manager will personally take care of your enquiry — usually on the same working day.

Weekdays 09:00–18:00 Reply usually <6h Personal, no auto-responder

What happens next.

We read every enquiry personally. So you know what to expect — here's the typical process.

01 — NOW

confirmation of receipt

You've just received an email with a copy of your message and a reference number. If it's not in your inbox — check your spam folder.

Within 5 minutes
02 — TODAY

Personal reply

Your account manager reads the enquiry, assigns it to the right brand/category and writes you a specific reply — no stock phrases.

Within 24h at the latest, usually <6h
03 — AFTER THAT

Next steps

Depending on your request: sample shipment, a terms proposal, an appointment for an initial consultation or direct account access. We're clear about what's possible.

Within 48h

While you wait

Three things you can do right now to get started faster.

01

Browse the range

All the K-Beauty brands we distribute for DACH/EU/UK. All CPNP/SCPN-compliant and available for immediate delivery.

To the shop → 02

Understanding compliance

CPNP for the EU, SCPN for the UK, CPSR and safety assessments. How we handle regulatory affairs so you can rely on them.

Learn more → 03

Check the FAQ

MOV, shipping terms, marketing assets, returns — the most common questions are already answered here.

To the FAQ →

In a hurry? Call us directly.

If it really can't wait — here are the direct lines to our account managers. Weekdays 09:00–18:00.

Phone DACH +49 21 73 123 456-0 General email [email protected]